Refund Policy

Table of Contents

1. Overview

GHINTERNET distributes digital data bundles directly through telecom networks and partner gateways. Most transactions are instant and cannot be reversed once the bundle has been delivered to the recipient number.

This Refund Policy explains when a refund is not possible, when it may be allowed, and how to request it.

2. Non-Refundable Transactions

In the following cases, no refund or reversal will be issued:

• Orders where the bundle was successfully delivered by the network.
• Orders placed to an incorrect phone number entered by the user.
• Wallet top-ups completed successfully to the correct GHINTERNET account.
• Commission withdrawals that have already been processed.

Once a data bundle is confirmed as delivered by MTN, Telecel, AirtelTigo, BigTime, or any other network, it cannot be reversed or moved to another number.

3. When Refunds May Be Approved

A refund or credit may be considered in the following situations:

• The bundle fails and is not delivered to the network at all.
• The network or supplier confirms a full reversal of the transaction.
• A duplicate charge occurs for the same order.
• A system malfunction on our side caused an incorrect debit.

In such situations, GHINTERNET may, at its discretion, apply the refund as:

• Wallet credit (preferred method), or
• Reversal back through the payment channel, where technically possible.

4. Refund Request Process

To request a refund or dispute a transaction, you must:

• Contact GHINTERNET support within 24 hours of the transaction.
• Provide your order ID, transaction reference, and recipient number.
• Provide any supporting screenshots (e.g., from the customer’s phone).

We will investigate the request by checking our internal logs, supplier responses, and network confirmations. You will be informed of the outcome once the investigation is complete.

5. Timelines & Method of Refund

Most investigations are completed within 24–48 hours, but may take longer if network or supplier feedback is delayed.

Approved refunds are usually applied as a wallet credit on your GHINTERNET account. In some cases, a direct reversal through the original payment method may be used, if supported by the channel.

6. Fraudulent or Abusive Claims

GHINTERNET takes fraud seriously. If we detect repeated false claims, chargeback abuse, or suspicious activity, we may:

• Suspend or permanently close your account.
• Freeze or cancel referral and commission earnings.
• Report suspected fraud to payment providers or relevant authorities.

7. Changes to This Policy

GHINTERNET reserves the right to update this Refund Policy at any time. Any changes will be posted on this page. Continued use of our services after changes are made means you accept the updated policy.